Q   HOW DO I SUBMIT A DEBT??
A   Several ways:

  • Fill in the details of your debt on our website
  • Email your debt or complete the collection sheet
  • Fax yes! Always welcome
  • In the post!

Q   DO I HAVE TO SIGN A CONTRACT FOR A FIX PERIOD?
A   No. Once you have signed our Terms & Conditions, we can legally act on your behalf for any future work you wish to submit.

Q   WHO DO I SPEAK TO AT THE AGENCY?
A   Unlike some other agencies you will be given a specific debt collector for all your files, this enables you to build up a relationship with your collector: and allows the collector to understand your requirements.

Q  ARE THERE MEMBERSHIP FEES, JOINING SUBSCRIPTIONS OR FIXED FEE CONTRACTS?
A   No. There is no membership or hidden costs.

Q  I HAVE LOTS OF SMALL DEBTS; WHAT IS THE MINIMUM SIZE DEBT YOU WILL CHASE?
A  We are happy to accept all size debts! Our minimum charge is $10.00 + GST per debt. Every debt is treated with teh same importance.

Q   HOW CAN I FIND OUT ABOUT THE PROGRESS OF MY DEBT?
A   Your designated collector is available to update you on the status of your files. Reports are routinely sent however enquiries will be responded to promptly.

Q  DOES THE DEBTOR PAY ME DIRECTLY?
A  We do not specify how the debtor has to pay the debt. If they want to pay you direct, we need to be informed once you have been paid so that we can update the debtors file. If payment is made into our trust account, you will be informed immediately.

Q   HOW LONG DO I HAVE TO WAIT FOR MY MONEY IF THE DEBT IS PAID DIRECTLY TO THE  AGENCY?
A   We allow ten working days to clear if a cheque, and the monies will be distributed at the end of the month. As most clients have more than one debt this is the preferred option.

Q   WILL YOU BE TAKING MY DEBT LEGAL? WILL THIS COST A LOT OF MONEY?
A   We can process Minor Debt claims through the court, saving you a lot of time and money in comparison to solicitor fees. Our paralegal is vastly experienced and can advise on all aspects of court procedures. We also have access to an excellent well respected Litigation lawyer who can  give quoted costings for your approval.

For more information on our debt collection services, please contact us

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What Our Clients Say...

Wonderful customer service. We trust the collector we have been using for many years and rely on her advice before we proceed on any legal matters. The litigation Lawyer used at CSM has helped us out of some diffilcult transport issues.

David Kerim, OMB Enterprises/Moura Transport

CSM understand the nature of our business; and the service and communication has always been great. I would not hesitate to recommend their services to any potential clients. CSM have done a excellent job in helping the Hospital keep on top of our outstanding debts.

Julie Hunter, Maryborough Hospital

CSM has a fantastic understanding of our specialised industry and designed our credit application years ago. Debts are dealt with promptly, you can never loose with a policy of “NO COLLECTION NO FEE".

Albert Hendricx,DirectHit Trenchless

Mike and the crew at CSM have dealt with our complexed debts in a professional manner and the results speak for themselves. In these troubled times it is reassuring to know someone will give you honest advice, keep up the good work. We have used various debt collection agencies before but the experience and knowledge offered by CSM has kept us with them for many years.

Kerrie Edwards, Big Hammer Building Centre