Prepare the paperwork:
You should review the paperwork before you are going to make a call. You should know the current history of the account, credit record and also know the commitment is going good or broken. Keep all records in front of you for the purpose of reference.
You should keep the straight, formal business like attitude. You have the agreement, you delivered the goods, money is owed, and therefore you have the right to get back your payment. You should never take it personally. You don’t need to yell on any customer or speak loudly or never swear. You should never treat the debtor as legal action is your recourse.
You should control your own conversation and should Keep it specific on debt recovery and debt repayment settlement schedule. You should never let the consumer to distract with private history or excuses etc. Remember, your current object of a call is debt collection or take a promise from customer for debt repayment in particular time deadline. You don’t need to make buddy or win any type of argument with the customers but deal with them professionally.
You should never leave a contact without commitment, like “I will contact you next week” or “I will do what I can”. You should end your each contact with the commitment of debt repayment, with the particular amount of payment in particular time, even note down the number of checks the customer is using for payment.
You know time is money and time is a very important factor for debt recovery. You cannot easily recover your payment from older accounts. If you did not get back your payment in 90 days, then it is the time to take legal action or look for the debt collection company for your debt collection.
Debt Collection agency:
You should use only the debt collection agency which have master debt collection staff and have huge experience in the debt recovery services and also have ethical professionals who can handle your case professionally.